過了大概10秒，又有人接聽了。她用俄文說了一番，我說Can you speak English，她就找了第二位職員給我。我用英語說了這個故事一遍，說這班機cancel了，她說我們的status都是confirmed，我說真的cancel了，她說如果cancel的話會email告知有關安排。嗯，果然是同一間公司，北京和莫斯科的回應也是一樣。我想我是還先等數天看看吧！
We apologize for any inconvenience the cancelling flights may cause! We have contacted with Cathay Pacific airlines, they did cancel their flights in 24 July and 04 Aug between Hong Kong and Moscow. Cathay Pacific could change the flights to Aeroflot at the same day with the same itinerary by the permission of passenger. So you could contact with Cathay Pacific and let them make a new ticket for you (tel: +852 2747 3333, http://www.cathaypacific.com/cx/zh_HK.html ). Or, you could make involuntary full refund on our website (www.s7.ru) where you bought the tickets. Thank you!
Sorry for the inconvenience caused to you! We have contacted with Cathay Pacific airlines many times, the latest news from Cathay Pacific is they will send a special team, who’ll communicate with our headquarter and other airlines to handle this problem and arrange passengers, but Cathay Pacific didn’t give us the exact time, maybe 2 weeks later. So please reply us if you want make a full refund of the 4 tickets now, or you’d like to wait a while for new arrangement? If you choose to make a refund, we’ll help you make an official request to website, where you purchased these tickets, and your payment will be back to your card in about 20 days. If you could wait, we’ll contact with you at the first time. Thank you for your understanding, waiting for your reply!
3月28日
早上，我回了email，說我會等2星期，希望有答覆。S7很快又回了email：
We will contact you as soon as we get the answer from Cathay Pacific Airlines,thanks for your understanding.
4月3日
早上收到了兩個俄文email，如下：
Здравствуйте!
Авиакомпания S7 AIRLINES уведомляет пассажиров об отмене рейса авиакомпании S74142 дата вылета 24.07.2015.
При отказе от перевозки пассажиры могут оформить вынужденный возврат по месту приобретения авиабилетов или офисах «С7 Билет».
Возможно переоформление перевозки на другие рейсы. Для этого необходимо обратиться в Контактный центр S7 AIRLINES по тел.: 8-800-200-0007 (бесплатный звонок по России). Если вы находитесь за пределами России, для звонка в Контактный центр S7, пожалуйста, используйте московский номер +7 (495) 777-99-99
С уважением,
Контактный центр S7 AIRLINES用了Google Translate，原來是說我們的航班被告知取消了，你可以選擇refund，或選擇possible arrangement to other flights，要我們打電話給S7。我心想，我都打了，即管等一下吧！既然S7已經會主動send mass email給受影響人士，相信他們已經在解決問題了！下午，我和小盈好奇再登入S7網頁看看Booking Status，發覺他們update了！
